HARDCASTLE HEATING & AIR Hardcastle Heating and Air like all of you have had our struggles in 2020. There have been staff changes and growing pains throughout the year. We've made some much-needed changes including new office staff and management. The implementation of a new software program for dispatching allows capability of recording all phone calls to keep us organized and to help in customer service training. Our techs are benefitting with continuing education. It helps them with the ever-changing technology in our industry. An outside professional coach has been hired to help train staff in customer service and office skills; allowing you, the customer, the best service that can be provided. Our team appreciates your feedback and loyalty to the services our company provides. Hardcastle Heating & Air is always open to constructive feedback and suggestions on how we can better serve you and the community in the most professional way possible. Customer surveys have been created and are provided to each customer at the time of service. Our goal is to provide a 5-star experience for each of our customers. It is with your submitting those surveys that our team will be able to achieve that goal. Hardcastle Heating & Air is starting 2021 off on a new foot and we ask that you see how our new processes have improved and how we have found a better way to make you, our customer, number one. Carrier HARDCASTLE Chris Hardcastle HEATING & AIR 719-686-6742 turn to the experts chris@hardcastleheat.com ACCREDITED BUSINESS BB. KING OF COMFORT HARDCASTLE HEATING & AIR Hardcastle Heating and Air like all of you have had our struggles in 2020. There have been staff changes and growing pains throughout the year. We've made some much-needed changes including new office staff and management. The implementation of a new software program for dispatching allows capability of recording all phone calls to keep us organized and to help in customer service training. Our techs are benefitting with continuing education. It helps them with the ever-changing technology in our industry. An outside professional coach has been hired to help train staff in customer service and office skills; allowing you, the customer, the best service that can be provided. Our team appreciates your feedback and loyalty to the services our company provides. Hardcastle Heating & Air is always open to constructive feedback and suggestions on how we can better serve you and the community in the most professional way possible. Customer surveys have been created and are provided to each customer at the time of service. Our goal is to provide a 5-star experience for each of our customers. It is with your submitting those surveys that our team will be able to achieve that goal. Hardcastle Heating & Air is starting 2021 off on a new foot and we ask that you see how our new processes have improved and how we have found a better way to make you, our customer, number one. Carrier HARDCASTLE Chris Hardcastle HEATING & AIR 719-686-6742 turn to the experts chris@hardcastleheat.com ACCREDITED BUSINESS BB. KING OF COMFORT